Resident Rights and Family Expectations

Resident’s Rights:

• To be fully informed
• To participate in care planning
• To make choices
• To have privacy and security
• To be treated with dignity and respect
• To be cared for regardless of financial resources
• To voice concerns and challenge recommendations
• To expect the very best

What to Expect:

• Expect us to treat your loved one with dignity and respect, to be genuine in our concern and professional in the way we provide care.
• Expect us to continually adjust to residents’ changing needs and to look for innovative ways to improve each resident’s health, happiness and activity.
• Expect us to listen to and trust the wisdom of families and encourage their involvement in planning.
• Expect us to help your family with emotional support, information and compassionate guidance.
• Expect therapeutic activities structured to each resident’s interests and needs.
• Expect us to detect and respond to problems quickly and to incorporate the best practices into care plans.
• Expect us, as a non-profit organization governed by a Board of Directors, to be focused on quality care and not on a corporate mandate to make money.
• And, of course, expect your loved one to find our home clean and orderly, the food nutritious and appealing and the staff and management responsive to your concerns.